Service policy

BY APPOINTMENT ONLY

Berenice’s Hair cannot accommodate walk-ins. To schedule a reservation, please book a consultation (new clients), or visit your profile (returning clients).

NO CHILDREN

Berenice’s Hair provides guests with a calm, relaxing atmosphere. It is not a safe or suitable environment for children. Clients must make childcare arrangements prior to visiting as children are not permitted in the studio. Clients who arrive with children will be requested to reschedule as there are no exceptions to this policy.

DEPOSIT REQUIRED AT RESERVATION

It is important to us at Berenice’s Hair that we keep our prices competitive for our customers. Our reservation deposit policy not only achieves that by eliminating the financial impact caused by missed appointments and late-cancellations, but also provides our guests with transparent pricing and no-hassle checkout! At Berenice’s Hair, you’ll never be surprised at the register and your checkout process will be as simple as collecting your receipt. Should you cancel your appointment in accordance with our Cancellation Policy, your deposit will be immediately refunded.

FOLLOW-UP APPOINTMENTS

Experiencing some mild discomfort is absolutely normal after your initial Hair Extension Fitting. However, if you find your extensions to be much more than just slightly uncomfortable (for example, you cannot sleep because extensions are bothering you), you may book a free follow-up appointment within 14 days of your appointment to adjust the extensions that are causing this issue. Hair extension removal is subject to an extra fee.

CHECK-UP APPOINTMENTS

New clients are encouraged to book a check-up between the procedures of fitting and maintenance/removal (this appointment is different from a regular maintenance session). At a check-up, the extension technician will examine the state of your locks, comb your root area and give additional care recommendations. The check-up is free of charge. To schedule an appointment, please visit your profile.

CLIENT’S RESPONSIBILITY

Here at Berenice’s Hair, your hair health is of utmost importance. And while we provide you with safe extension services, it is your responsibility to:

follow the care instructions accessible to you from your client’s portal;
come in for a follow-up appointment if you experience discomfort or pain after extension application;
come in for your recommended check-up appointment;
come in for your maintenance or removal appointment at a date recommended by your extension technician, or once you notice your extensions are beginning to tangle at the root.

Berenice's Hair is not responsible for any adverse effects on hair health that have occurred as a result of the client's failure to fulfill the above-mentioned responsibilities.

ORDER DEPOSIT FOR HAIR AND/OR CUSTOM EXTENSION TIPPING/TAPING

To ensure your satisfaction, we at Berenice's Hair require all hair and/or extension custom tipping/taping orders to be secured with a $100 deposit. This order deposit is non-refundable. It ensures that the hair extensions are reserved just for you, and made unavailable for purchase by others. The deposited amount for the order will be subtracted from your final bill at checkout. However, since the custom extension crafting and/or hair are ordered in accordance with your specific characteristics, we will withhold this order deposit in case of order cancellation to cover our incurred financial loss for this product/service.

NO HAIR RETURNS & EXCHANGES

Client safety and product integrity are important to us, therefore product refunds or exchanges are not accepted. Applied hair extensions are considered to be contaminated and will not be eligible for refund or return.

NO SERVICE REFUNDS

To ensure you receive the most favourable outcome, an extension technician performs thorough consultations that require your participation and honest feedback. All service sales are final.

RIGHT TO REFUSE SERVICE

For your safety, comfort and satisfaction, Berenice’s Hair reserves the right to refuse service at our discretion when necessary. More than anything, we want to ensure that you have a great experience at our studio, and leave happy with the work we do. Please trust the judgment of our trained extension technician.

DUTY TO INFORM

Your health and safety are of paramount importance to us. We trust the information you provide on your client intake form. Successful service execution requires your full disclosure during all pre-service consultations. Berenice’s Hair will not be responsible for any adverse reaction to services rendered in circumstances where a guest has failed to inform us of contradicting conditions.

SCOPE OF PRACTICE NOTICE

Should your professional determine that you are ineligible for service due to contradictions, we will happily refer you to an appropriate physician. When your condition has been resolved, you are more than welcome to return.

ACCEPTANCE OF THIS POLICY

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.